The success of our customers through our professional support of their campaigns is our success. Therefore, we place great value on the quality of our services.

According to our understanding of quality, it is obvious that already the company's internal processes after the delivery of leaflets of our customers at the prospega logistic centre follow a fixed sequence, including a variety of control mechanisms.

The direct route to the target group of our customers is our strength and our main skill.

Only a large number of participants and their seamless teamwork allows successful direct marketing activities on a large scale: The campaign action is in agreement with the customer planned and designed, then, the agency is producing the creative ideas, so that the print shop prints and delivers the advertising material for the distribution on time in the desired quality.

In close coordination with the customer, the target areas are selected and the required circulation is calculated on the basis of current net household numbers. Only after these steps are taken the media can be delivered. prospega acts as a service provider - initiating all these single steps, monitoring them as well as finishing the campaign in the last step with a professional distribution. We are always aware of the high level of responsibiliy. That's why we consider the measurement of the success of the direct distribution with periodic inspections uttermost important.

Quality in our planning and delivery emerges from:
 

• Timely delivery
• Reliability of the delivery team
• Precision in the distribution according to customer specifications
• Due care in dealing with the promotional materials
• Sensitivity to reclamations
• Timely and customer-oriented complaint management
• Ease in interviews