Offers

1. All pri­ce and ser­vice offers are sub­ject to chan­ge and only beco­me bin­ding upon order con­fir­ma­ti­on. Pri­ces are quo­ted in EUR plus sta­tu­to­ry VAT.

2. Offers for the dis­tri­bu­ti­on of samples, bro­chu­res, cata­logs, news­pa­pers or simi­lar items are valid for 1,000 items each. The cal­cu­la­ti­on is based on infor­ma­ti­on pro­vi­ded by the cli­ent on the for­mat and weight of the dis­tri­bu­ti­on object as well as the task, type of dis­tri­bu­ti­on and deve­lo­p­ment struc­tu­re of the dis­tri­bu­ti­on are­as. In the event of chan­ges to the­se requi­re­ments, a cor­re­spon­din­gly modi­fied pri­ce shall be paya­ble. Dis­tri­bu­ti­on items that are deli­ver­ed via let­ter­bo­xes must be let­ter­box-sized. Bul­ky items gene­ral­ly requi­re a surchar­ge of 5 to 20 percent.

Deli­very

3. Unless other­wi­se agreed, the dis­tri­bu­ti­on items must be deli­ver­ed free to the agreed deli­very address in good time and no later than 4 days befo­re the dis­tri­bu­ti­on date. The dis­tri­bu­ti­on com­pa­ny shall be lia­ble for careful sto­rage on its premises.

4. If the start of dis­tri­bu­ti­on is delay­ed as a who­le or at indi­vi­du­al loca­ti­ons due to delay­ed deli­very, chan­ges to the order at short noti­ce or other reasons for which the cli­ent is respon­si­ble, the dis­tri­bu­ti­on date shall be resche­du­led. Expen­ses for wai­ting times, pro­vi­si­on of per­son­nel and spe­cial trans­por­ta­ti­on and manage­ment cos­ts shall in this case be bor­ne by the client.

Imple­men­ta­ti­on

5. Unless express­ly agreed other­wi­se, dis­tri­bu­ti­on shall be made exclu­si­ve­ly to house­holds by let­ter­box inser­ti­on. In prin­ci­ple, only 1 copy shall be pos­ted per let­ter­box, irre­spec­ti­ve of the num­ber of house­hold names, unless the cli­ent requests a dif­fe­rent covera­ge rate in wri­ting. In high-rise buil­dings whe­re let­ter­box inser­ti­on is not per­mit­ted, a quan­ti­ty agreed with the pro­per­ty manage­ment can also be depo­si­ted in the desi­gna­ted place. If a buil­ding with inter­nal let­ter­bo­xes is locked and is not ope­ned even after repea­ted rin­ging, this buil­ding will not be ser­ved. Pos­ting bans are always obser­ved (let­ter­bo­xes mark­ed with cle­ar­ly visi­ble sti­ckers). Indus­tri­al estates, offices, stores, homes, housing estates for for­eig­ners and vaca­ti­on homes, bar­racks, hos­pi­tals, as well as hou­ses on com­pa­ny and fac­to­ry pre­mi­ses and tho­se loca­ted out­side a con­ti­guous resi­den­ti­al area are excluded from dis­tri­bu­ti­on. Spe­cial agree­ments app­ly to the dis­tri­bu­ti­on of samples, cata­logs and bul­ky objects.

War­ran­ty

6. The dis­tri­bu­ti­on com­pa­ny is not lia­ble for the suc­cess of the adver­ti­sing. The cli­ent shall be lia­ble for the type, con­tent and text of the dis­tri­bu­ti­on objects. The dis­tri­bu­ti­on com­pa­ny shall be entit­led to refu­se dis­tri­bu­ti­on in who­le or in part in the event of tech­ni­cal objec­tions to con­tent or form. Objects that vio­la­te exis­ting laws will not be distributed.

7. Depen­ding on local con­di­ti­ons, the con­trac­tor shall aim to sup­p­ly 90 per­cent of the house­holds that can be rea­ched. The dis­tri­bu­ti­on com­pa­ny shall be entit­led to use sub­con­trac­tors if neces­sa­ry, but shall then be ful­ly lia­ble for their performance.

8. Any over­prints sup­pli­ed by the prin­ting com­pa­ny shall only be included in the dis­tri­bu­ti­on if this has been express­ly agreed. Any remai­ning quan­ti­ties shall be kept for up to two weeks after dis­tri­bu­ti­on and then trea­ted as waste.

Com­plaints

9. Any com­plaints about a dis­tri­bu­ti­on not being car­ri­ed out in accordance with the con­tract must include the date, place, street and house num­ber as well as the name of the com­plainant and the exact cir­cum­s­tances giving rise to the com­plaint. They must always be made in wri­ting and must be recei­ved by the con­trac­tor within 3 days of the dis­tri­bu­ti­on so that com­plaints can be che­cked and rec­ti­fied. In the event of jus­ti­fied com­plaints, the dis­tri­bu­ti­on com­pa­ny must be given the oppor­tu­ni­ty to rec­ti­fy the situa­ti­on. Com­plaints about a part of the ser­vice do not jus­ti­fy com­plaints about the enti­re ser­vice. In par­ti­cu­lar, pro­of of indi­vi­du­al or mul­ti­ple addres­ses loca­ted in dif­fe­rent dis­tri­bu­ti­on dis­tricts shall not entit­le the cus­to­mer to deduct from the invoice. In the event of jus­ti­fied com­plaints due to its own fault, the dis­tri­bu­ti­on com­pa­ny shall pay appro­pria­te com­pen­sa­ti­on in pro­por­ti­on to the faul­ty per­for­mance. In this case, the num­ber of items in the indi­vi­du­al dis­tri­bu­ti­on dis­trict affec­ted by the com­plaint shall be cre­di­ted. If house­hold sur­veys show that demons­tra­b­ly more than 10 per­cent of the tar­ge­ted covera­ge rate was not dis­tri­bu­ted, the cli­ent shall be entit­led to an equal per­cen­ta­ge deduc­tion from the invoice for the respec­ti­ve deli­very area. Com­pen­sa­ti­on can be paid up to a maxi­mum of the order value. Fur­ther claims for recour­se are excluded. If an addi­tio­nal review of the dis­tri­bu­ti­on ser­vice initia­ted by the cli­ent pro­ves to be unfoun­ded, the cos­ts incur­red for this may be char­ged to the client.

Pay­ment

10. Invoices shall be issued after com­ple­ti­on of dis­tri­bu­ti­on or, alter­na­tively, on a weekly basis. Unless other­wi­se agreed, all invoices shall be paid net upon receipt wit­hout any deduc­tions. In the event of late pay­ment or defer­ment of pay­ment, inte­rest of 3 per­cent abo­ve the appli­ca­ble dis­count rate of the Bun­des­bank as well as coll­ec­tion and remin­der cos­ts shall be char­ged. The exe­cu­ti­on of cur­rent orders may be post­po­ned until pay­ment of over­due invoices and, if neces­sa­ry, advan­ce pay­ment may be demanded.

Gene­ral

11. In the event of force majeu­re, in par­ti­cu­lar bad wea­ther, strikes, delays through no fault of its own, e.g. in the event of ope­ra­tio­nal dis­rup­ti­ons of any kind, the dis­tri­bu­ti­on com­pa­ny shall not be lia­ble for mee­ting dead­lines. Fur­ther­mo­re, no lia­bi­li­ty shall be accept­ed for dama­ge to or reduc­tion in the value of the dis­tri­bu­ti­on goods cau­sed by fire, wea­ther con­di­ti­ons, breaka­ge, dis­patch or by third parties.

12. Sub­se­quent chan­ges to the order must be made in wri­ting. If the Cli­ent and the Con­trac­tor use con­flic­ting GTC, the Contractor’s GTC shall take pre­ce­dence and app­ly exclu­si­ve­ly. If indi­vi­du­al pro­vi­si­ons of the­se GTC are inva­lid, this shall not affect the vali­di­ty of the remai­ning provisions.

13. Con­tracts for regu­lar­ly recur­ring ser­vices can only be ter­mi­na­ted with a noti­ce peri­od of 3 months to the end of the month.

14. The ser­vice pro­vi­der reser­ves the right to reject dis­tri­bu­ti­on orders and insert orders on the grounds of con­tent, ori­gin or tech­ni­cal form in accordance with uni­form, objec­tively jus­ti­fied prin­ci­ples if their con­tent vio­la­tes laws, offi­ci­al regu­la­ti­ons or mora­li­ty or if their publi­ca­ti­on is unre­asonable. Dis­tri­bu­ti­on orders are only bin­ding after a sam­ple has been sub­mit­ted and appro­ved. The cli­ent shall be infor­med as soon as pos­si­ble if an order is rejected.

15. The place of per­for­mance and juris­dic­tion shall be the Contractor’s regis­tered office.